Customer Service Lead - No Experience Needed, 20s Welcome!

Company Overview
-iCarCover is a fast-growing eCommerce company that sells premium-quality car covers and automotive protection products directly to customers across the United States under the brand Coverland.com.

We are looking for a Customer Service Associate who will oversee and support our Virtual Assistant (VA) customer service team, monitor team
performance, and implement strategies to enhance customer satisfaction. This role plays a key part in ensuring smooth team operations, resolving customer inquiries, and improving the overall customer experience.
If you are passionate about putting customers first and have a proactive, problem-solving mindset, we’d love to work with you.

What We Value at iCarCover
We’re looking for team members who embody the following qualities:

-Customer-First Mindset
Actively listen to customers and take ownership of resolving their concerns.

-Team Management Skills
Lead and support the customer service team to improve performance and efficiency.

-Problem-Solving Ability
Handle customer issues quickly and accurately.

-Positive Communication
Communicate clearly and courteously with customers and team members.

-Accountability
Take full responsibility for assigned tasks and deliver results with consistency.

Key Responsibilities
-Manage and support the Customer Service Virtual Assistant team
-Monitor and distribute customer service inquiries among team members
-Oversee service quality and analyze team performance metrics
-Maintain and report customer service data
-Propose improvements based on customer feedback
-Collaborate with internal teams to enhance customer experience
-Assist with customer inquiries related to promotions and campaigns

Qualifications
-Fluent in English (spoken and written)
-Basic Excel and data management skills
-Strong communication skills (email, chat, etc.)
-Responsible and customer-oriented attitude
-Adaptable and proactive in fast-paced environments

Preferred Qualifications
-Previous experience in customer service
-Familiarity with e-commerce and online retail operations
-Experience managing Virtual Assistant teams
-Basic English reading and communication skills
-Experience with customer service tools such as Zendesk or Freshdesk

Work Conditions & Benefits
-Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM (8-hour workday)

Salary: Based on experience and performance

Benefits:
-Access to paid online learning and self-development programs
-Snack bar with personalized snack requests
-Health insurance and paid sick days
-Employee discount on iCarCover products

How to Apply
-Required Document: Resume
-Submit to: calvin@autopartsmarket.com
-Application Deadline: Open until filled

We’re excited to meet dedicated individuals who share our passion for delivering excellent customer service and growing together with iCarCover!

Customer Service Lead

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